Pinnacle Furnished Suites Reviews and Testimonials

At Pinnacle Furnished Suites, we strive to bring the corporate housing industry out of the ways of the past and into the 21st century.  We are constantly testing new ways of marketing, HD photo use, 3D tours, and implementation of new technologies.  The most important part of refining this strategy to perfect the user experience is FEEDBACK from our wonderful clients!  Your comments, compliments, or concerns help us refine our product and offerings to improve our overall process.  While we always encourage direct communication with our staff, we also invite you to write your thoughts here for us and all to see.  We'd be grateful if you'd take a moment to leave us a review right on this page, or to review us on any of your favorite review sites.  What you see on this page is 100% honest, aggregated information.  We don't sort or exclude any honest feedback that complies with our review content policy.


Average Rating from 34 Testimonials

5.0 / 5

See the below client supplied testimonials for feedback on our apartments and services direct from current and past tenants to our site.

November 23, 2020
Letitia Hillsman
I stayed from June to October 2020. Professional at all times and truly exceeded my expectations. I had an excellent experience with Steve and PF Suites. I actually needed to extend my staff unexpectedly and my additional need was met at a moment’s notice. I highly recommend PF Suites.

November 22, 2019
Dennis L
Hello. This hotel is awesome. I really like floor number 33 & 32. My family and I really enjoyed our stay here in Chicago. We are definitely coming back here. Thank you.

November 07, 2019
Neal S
I am very pleased with the excellent service and concern that my wife and I received when staying at the enV in Chicago. The arrangements and ease of getting our keys and access were terrific. The apartment was beautiful and very clean. The location is great and walking distance to many restaurants and the theatre district. The Ryan staff was very helpful in getting an issue with the cable tv fixed very quickly. The front desk staff at the enV were friendly and professional.

November 21, 2018
Thank you for all you and your team at Pinnacle have done to make my living arrangements as easy as possible. The apartment was fabulous and the Pinnacle team was superb in ensuring that everything was as perfect as possible. When anyone asks where I have been living, I suggest they call Pinnacle as it was an exceptional option. Again, a Huge THANK YOU to you and your team in making my living arrangements a “home away from home".

October 22, 2018
Robert M

We have been so pleased with #2001! It is a wonderful apartment in a wonderful building. This is the first time my wife and I have lived in an apartment since 1978, and this experience couldn’t have been better!

August 20, 2018
Natalia M
I would like to thank you for all your help during my stay at Arkadia! I had a great time and everything was wonderful!!! It really felt like I was home.

July 28, 2017
Bob C

73 E. Lake is in an excellent location for what I'm looking for..walkable distance to restaurants, River Walk, Art Institute , theaters and other activities. The apartment is modern and new and well maintained. I like the workout facility and the rooftop city views. It's a mostly young crowd here and are friendly. - Via TrustPilot

May 10, 2017

Thanks for the great experience, everything was perfect.

January 04, 2017
Justin K.

Have enjoyed this place immensely, and will give you guys a shout if I find myself back in Chicago for any length of time...

October 24, 2016
Emma A

I want to take the opportunity to thank you and Matt for the service you have given over the past year.  If I ever come back I’ll definitely look at pinnacle as a first option.

September 26, 2016

Hi Connor, the last week of my time at OneEleven in Chicago starts tomorrow and I would like to take the chance and thank you for this great stay at your apartment during the last three months. I really enjoyed it and would recommend it.

September 01, 2016
Cynthia L.

Thank you for all of your help during our move to Chicago. The apartment was perfect! We loved the views. In fact, as we were looking for a condo, my husband kept comparing the views, location and amenities to 500 Lakeshore.  Thank you again for all of your assistance these last few months.

August 22, 2016
Laura N.

Thanks so much for making my stay in Chicago so comfortable and enjoyable – the 111 West Wacker location was amazing! I will definitely be in touch if I am in the city again.

August 18, 2016
Yildiz A

I would like thank you for all the convenience you and Steve provided to us. I would definitely recommend your company. 

August 12, 2016
Jeff L.

My stay last summer was near perfect. Everything went smoothly and overall, I was very satisfied - even beyond my expectations.

August 12, 2016
Gary R.

I don't know if I will be back from Florida, but I want to thank you guys for my accommodations in Chicago. Anyone who might be nervous about coming to Chicago should contact you. Your places are outstanding. I was very happy in both of them. Good Luck and maybe...maybe we will pass this way again.

July 19, 2016
Annie M

Thanks so much for everything. I had such a great experience with Pinnacle and in Chicago this summer. 

June 29, 2016
Laura N.

Thanks for the quick response. I must say this is the best service I have experienced in terms of securing accommodation!

March 21, 2016
Mariel S

It has been a great pleasure to have been a guest at PF Suites. As for my feedback, I can only say positive things about absolutely everything. I will contact this five star rental company in the future. Thank you very much.

January 19, 2016
Emma A

Great service from the moment I made contact with Matt. I was looking for a long term rental and had some challenging requirements. Matt and Connor have been extremely helpful and dealt with every enquiry I have made in a professional and efficient manner. As others have testified, they really do go above and beyond to ensure your needs are met with no hassle! I'd recommend this company for any short or long term lease.

September 07, 2015
Amer G.

I highly recommend Pinnacle to anyone looking for short-term housing. My wife, 2.5 year old daughter and I, needed to find a fully furnished place to stay as we waited for our new construction home to be completed. Steve helped me throughout my search and found us a perfect fit. The Junior 1 Bedroom apartment he reserved for us was awesome! The place was equipped with modern day appliances, included Internet, Utilities, and was very clean. The building amenities were unreal and included an outdoor pool/hot tub, theater room among other things.

Connor was the other Pinnacle representative I worked with throughout my stay. Him and Steve went above and beyond to make sure our stay was comfortable. They went as far as removing a few pieces of furniture (coffee tables) in order to maximize the space and make it a bit more kid friendly for my daughter. I can’t say enough about their prompt responses to just about anything I threw their way. Thanks again guys!

Amer, Jamie, and Leigha

September 07, 2015
Alexandre B
All about the studio that we had during August 2015 was great. The location of the building is incredible, just beside the CTA Brown Line, 2 minutes walk from the riverwalk, 10 minutes walk from the Magnificent Mile. The studio itself is very comfortable for one person or a couple, local staff is very polite and helpful. Pinnacle Furnished Suites really did a great job in making me fell at home!

August 18, 2015
Richard B
We just wanted to say how much we enjoyed our stay in 111 West Whacker. The entire process was smooth and Matt went out of his way to make us comfortable. The building was beautiful and the location was incredible. Thank you Matt.

July 28, 2015
Sherry A
I've had the pleasure of working with Matt Singley to reserve 3 apartments for our company during the past month. The process has been smooth sailing and I have no regrets. Any issues are handled within minutes. Our company will always reach out to Pinnacle for apartments ... we have no reason to work with anyone else. Thanks Pinnacle for taking care of us.

July 28, 2015
Teresa D.
The people here are wonderful!!! They are so nice and help you where ever they can and that is always appreciated. If anyone wants to live out in the Chicago area I would highly recommend going to Pinnacle Furnished Suites. My emails were always answered by Matt a few minutes later, I never had to email them twice, that is awesome!!! Pinnacle Furnished Suites would be a wonderful place to stay if you want temporary or full term lease, this is the definitely the place to go!!! Thanks Pinnacle Suites for everything!!!!

July 17, 2015
I rented two units from Pinnacle while we had parents in town for the birth of our child. It was one of the best decisions we've made! They did an amazing job. The units were in absolute great condition. The team at Pinnacle was very responsive and attentive throughout the process. We're very pleased with our experience. I highly recommend them and hope to use their services again in the future. - Erika 7/16/2015

June 02, 2015
Highly recommend renting from Pinnacle Furnished Suites!!! I was looking for a short term rental furnished apartment, I called PFS and Matt who promptly answered my phone call was able to show me the unit at the One Eleven that same day, when I saw the apartment and all the amenities I thought that was exactly what I was looking for so I filled the easy application and signed a rental agreement that same afternoon. My experience from the rental was excellent and really flawless, Matt is very friendly and attentive person who takes care of the client and makes sure your needs are met. The studio was top of the line furnished, amazing views, excellent service and had everything you need in an apartment, you just have to bring your own clothes! Next time I'm back to Chicago will definitely rent from PFS!

May 28, 2015
Jeffrey O
Professional, polite, friendly, and attentive, what more can I say!!! Very impressed with the team and would highly recommend them to anyone in the market for short term housing. Recently moved here from Houston Texas and these guys made the accommodation side stress free. THANK YOU gentleman!!!!!

January 14, 2015
Michele S
Each summer for the last 7 I have rented fully furnished in Chicago. The place that I have been renting for the last several years was rented for a long term lease thus leaving me to start from scratch. I sent a general housing inquiry and not 10 minutes later my phone rang and it was Matt. He did a great job of uncovering what my needs were and presented an amazing option for me. I signed within 24 hours (site unseen) not only because the place (73 E Lake) is great but because Matt answered all of my questions and concerns in a friendly, professional and very timely manner and his follow through was amazing. I will tell you that I have received numerous calls now from all sorts of people almost 2 weeks later asking me if I am still in need of a place and I gladly tell them no and that they missed the boat! I,too, am in the business of selling accommodations (the hotel business) and understand how important speed to market, listening to the needs of the customer and following through are. Matt is a master at this. There are good amount of people in my network that periodically ask me about renting fully furnished. Rest assured that the next time that happens I will be giving them Matt's information. Michele S Thank you and I am looking forward to an amazing summer in Chicago!

November 14, 2014
Leah G
Looking for a temporary rental and want to keep it simple, rent from Pinnacle Corporate Suites. From the application process through the move in, Collin and Matt are quick to answer questions, responsive to changing needs, and they offer multiple points of contact and ways to work together. Completely true to their word, the property was 1st class, and so was their service. I'll be a repeat tenant!

November 14, 2014
Nasreen J.

These guys are awesome! I highly recommend their services for those who are looking for short or long term rentals. From the start they were polite, relatable and professional. I would describe my experience as positive and hassle free.  Matt went above and beyond to make sure I was taken care of and that my needs were met. You can't go wrong with them!



Reviews from the WEB

The following reviews are aggregated from your favorite review sites around the web without bias!  Please review us with your honest feedback at Google, Facebook, the Better Business Burea, or Check out our Yelp reviews right on their site!  Want to see more reviews?  Simply Google Us!

Oct 03, 2018
michael  pecoraro
This place was amazing. I give it my highest recommendation and only wish I didnt have to leave Chicago.From the broker to the maintenace and front desk all recieve 5 star excellence rating
Response from Pinnacle. Oct 06, 2018
Michael, I'm so glad to hear you enjoyed your stay at OneEleven W Wacker with us! It was a pleasure having you and we hope to work with you again some day! - Matt Singley and Steven Schuldt

Aug 01, 2018
Coady  Rapp
The team at Pinnacle Furnished Suites has been amazing to work with and made our last-minute relocation from Chicago to Nashville as simple as possible. Our PFS apartment has been thoughtfully furnished and is in a great building, in a great location. Most importantly, the team has been accessible and available throughout the process to ensure all our questions were answered and that everything was perfect in our temporary home. Highly recommend!
Response from Pinnacle. Aug 06, 2018
Coady - You've been a great tenant and we appreciate you staying with us and your kind words! Enjoy Nashville. It's an awesome city! - Matt Singley

Jun 21, 2018
Susan  Murray
We love working with Pinnacle Furnished Suites! Awesome rates, great locations, quality furnishings and very responsive!
Response from Pinnacle. Jun 25, 2018
Hey Susan! Thanks so much for the review. You've all been a great client to us too! We look forward to working together further in the future. Regards, - Matt Singley

Jun 21, 2018
Nava  Sakaki
The pricing is exceptional for the kind of furnished housing this company offers in Chicago. We use PFS on a regular basis and they never cease to amaze us with their delivery (timely & very attentive). The Furniture/Housewares they use are of great quality and the properties are A+. I wish all corporate housing companies were like this!
Response from Pinnacle. Jun 25, 2018
Nava, We appreciate your kind words and your regular business! You always have great clients and move quickly and efficiently. Thank you! - Matt Singley

Jan 04, 2018
Dan  Micciche
Matt and Steve were AMAZING with communication at Pinnacle! I travel 52 weeks a week with the Broadway show WICKED and since I needed a place for 7 weeks...they made it SO easy and affordable. My wonderful studio was only a 7 min walk to work which was very helpful being so close during the winter time in Chicago. I couldn't recommend this company anymore! :-)

Jan 04, 2018
Katarzyna  Nowak
Great company & amazing people!

Jan 03, 2018
Travelers  Haven
We have had such a wonderful relationship with Pinnacle Furnished Suites these past few years! They're always reliable in providing luxurious furnished housing for our clients, and they're very easy to work with. Thank you for being a great partner.
Response from Pinnacle. Jan 03, 2018
Thank you so much for the kind words! It's been a pleasure working with everyone over at Travelers Haven, as well.

Dec 18, 2017
Travelers Haven  Rep
We have had such a wonderful relationship with Pinnacle Furnished Suites these past few years!katar They're always reliable in providing luxurious furnished housing for our clients, and they're very easy to work with. Thank you for being a great partner.
Response from Pinnacle. Dec 18, 2017
Thank you so much for the kind words! It's been a pleasure working with everyone over at Travelers Haven, as well.

Dec 17, 2017
Ross  Esterdahl

Dec 17, 2017
Chris  Clemens

Dec 17, 2017
Cory  Barnes

Dec 17, 2017
Jason  LanZotti

Oct 26, 2017
Jane  Hootman

Jul 23, 2017
Great Company. The team made it very easy to find high quality temporary housing!
Response from Pinnacle. Jul 25, 2017
Jim, thanks so much! Regards, Matt Singley Pinnacle Furnished Suites

Jul 15, 2017
Bob  Cohn
73 E - great location for Chicago 73 E. Lake is in an excellent location for what I'm looking for..walkable distance to restaurants, River Walk, Art Institute , theaters and other activities. The apartment is modern and new and well maintained. I like the workout facility and the rooftop city views. It's a mostly young crowd here and are friendly.
Response from Pinnacle. Jul 15, 2017
Bob, Thank you so much for the review and kind words! We're excited to hear you're enjoying your stay. Regards, Matt Singley Pinnacle Furnished Suites

Jul 13, 2017
Santora  Coleman
Very clean and safe environment Very clean and safe environment. Would recommend because overall experience was great. The only thing that was disappointing was the elevator went down twice and caused wait time. But again overall stay was excellent.
Response from Pinnacle. Jul 13, 2017
Hey, Santora! I'm glad you enjoyed the experience and Arkadia (with the exception of the elevator issue). That was quite the discomfort for everyone, including us! Please let us know if we can ever assist again in the future!

Jul 13, 2017
Tracy  Wiesch
Steve Schuldt and Pinnacle were great … Steve Schuldt and Pinnacle were great to deal with. I reached out to him on a Thursday and moved in to my apartment the following Monday. The price advertised was the price I paid, no hidden fees and no surprises. Steve was also very accommodating when I had a last-minute lease extension request. Highly recommend Steve Schuldt and Pinnacle.
Response from Pinnacle. Jul 13, 2017
Tracy, Thank you so much for the kind words! Steve works very hard to make sure things run smoothly. I'll be sure to forward this on to him! Regards, Matt Singley

Jul 13, 2017
Matthew  Evans
Very convenient location! Very convenient location!
Response from Pinnacle. Jul 13, 2017
Thanks, Matt. I hope you're enjoying Arkadia and the West Loop / Greektown! - Matt Singley

Jul 13, 2017
I enjoyed living there for a month I enjoyed living there for a month. The staff was super friendly and helpful. The space met my needs. There were a couple small things that went wrong, but response to fixing them was fast and effective. There was a very loud tenant on my floor, but that stuff doesn't really bother me.
Response from Pinnacle. Jul 13, 2017
Thanks for the compliments, Casey! Feel free to email me at to tell me about the small items! I want to make sure we're avoiding even small things in the future! Regards, Matt Singley

Jul 13, 2017
Darren  Lukensow
Great company and good people to work … Great company and good people to work with. Rentals were very nice and nicely furnished. Darren
Response from Pinnacle. Jul 13, 2017
Hey, Darren! I'm glad you enjoyed OneEleven Wacker and Marquee at Block37, and thank you for the compliment the staff. Have a great day/month/year! - Matt Singley

Jul 13, 2017
Cynthia  Lasky
Excellent Experience in All Aspects Pinnacle Furnished Suites was an excellent experience from start to finish. Excellent response and customer service from the beginning to end. Loved the unit we rented. Would definitely recommend them to anyone who is looking for a furnished apartment.
Response from Pinnacle. Jul 13, 2017
Thanks, Cynthia! We hope you enjoyed 500 Lake Shore Dr! We love that building.

Jul 13, 2017
We expected the move in process to be a … We expected the move in process to be a bit more seamless, but didn't receive any information of when we could move in, I had to reach out to the company to ask for information on this. The unit is great, but for the price that they charge the furniture should be way better (and better looking) and all dishes and glassware is cheap stuff from ikea. I highly suggest bringing your own bedding and towels, the sheets felt like sand paper.
Response from Pinnacle. Jul 13, 2017
Hey, Kyley. Thank you for the feedback, as it allows us to continually improve. We have actually been going through an inventory overhaul with all new sheets and towels as well as dinner and glassware. I wish you would have said something! We would have b

May 09, 2017
Michele  S.
My experience with Pinnacle Furnished suites has been nothing but positive. They are attentive and professional. I have used them twice now and both units I have stayed in are fantastic. I would highly recommend Pinnacle Furnished Suites to anyone interested in renting a fully furnished place in Chicago.
Response from Pinnacle. May 09, 2017
Thank you so much for the kind words! It's been a pleasure having you stay with us over the past couple of years. We look forward to helping you in the future, as well. Regards, - Matt *******

Mar 17, 2017
Jonathan  Alan
Response from Pinnacle. Mar 17, 2017
Hey thanks, Jonathan Alan!! You Da Man!

Jan 22, 2017
Michele  Skolnick

May 05, 2015
Johnny  Burbano
Outstanding Group to work with 10+ Stars! Thanks for your great service

Apr 05, 2015
Raul  Alvarez

Jan 04, 2015
Matt  Singley

Jan 02, 2015
Chelsey  Bowermaster

Nov 30, -0001
Casey  Eslick
I had a wonderful experience with Pinnacle. We were flooded out of our condo and needed to quickly find a temporary furnished place to live for 5 months. Matt was fast, efficient and easy to work with, and kept his sense of humor throughout. Everyone I have dealt with at Pinnacle has been professional and accommodating. The apartments are furnished smartly, as well.
Response from Pinnacle. Nov 30, -0001
Casey - Thank you so much for the kind words! It was a true pleasure working with you throughout the process even though the reason why you needed us was not so pleasant. I will be by the restaurant soon!

Nov 30, -0001
Daniel  Vanderpoel
I"ve utilized Matt and his team at PFS over the past 18 months. They have been excellent to work with...providing great housing options, exceptional service, and super fast response times. I would highly recommend them to anyone!
Response from Pinnacle. Nov 30, -0001
Thank you, Daniel, for your review and your stay with us! We've truly enjoyed it. It's been a pleasure working with you. Regards, Matt Singley

Nov 30, -0001
Tony  Vazquez
Response from Pinnacle. Nov 30, -0001
Hello Tony. Thanks for the google review. I noticed you rated us 3/5 stars without any comments. I also don't see you on our tenant roster. Is there something we could have done better in any of our interactions with you? We obviously want to learn from a

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I would like thank you for all the convenience you and Steve provided to us. I would definitely recommend your company.

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