Privacy Policy

Pinnacle Furnished Suites LLC, an Illinois limited liability company (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website at www.pfsuites.com and our related software, applications, integrations, and services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect information in the following ways:

Information you provide directly. This may include your name, business name, email address, telephone number, mailing or billing address, and any other information you choose to provide when you contact us, register, or use the Service.

Customer and transaction information. In the course of operating our business, we process information relating to our customers and transactions, including invoices, billing details, payment records, and related account information. Some of this information may relate to identifiable individuals.

Information from connected services. When we connect the Service to third-party platforms that you or we authorize, including accounting and financial software such as QuickBooks (provided by Intuit Inc.), we may access and process data made available through those platforms. We use this data solely for our internal business purposes, such as managing invoices, billing, accounting, and financial records. We access only the data needed for these purposes and handle it in accordance with this Privacy Policy and the requirements of the connected platform.

Information collected automatically. When you access the Service, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed, and the dates and times of access. We may use cookies and similar technologies to operate and improve the Service.

2. How We Use Information

We use the information we collect to:

• operate, maintain, and provide the Service;
• manage our accounting, invoicing, billing, and financial records;
• process and fulfill transactions and communicate with you about them;
• respond to your inquiries and provide customer support;
• monitor, analyze, and improve the Service and our business operations;
• detect, prevent, and address fraud, security issues, and technical problems; and
• comply with our legal obligations and enforce our agreements.

We do not sell personal information. We do not use information obtained through connected financial platforms (such as QuickBooks/Intuit) for advertising or marketing purposes, and we do not transfer such information to third parties except as described in this Privacy Policy.

3. How We Share Information

We may share information in the following limited circumstances:

Service providers. We may share information with third-party vendors and service providers who perform services on our behalf (such as hosting, payment processing, accounting, and IT support), subject to obligations to protect the information and use it only as directed by us.

Legal and safety. We may disclose information if required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

With your consent. We may share information for other purposes with your consent or at your direction.

4. Data Obtained Through QuickBooks and Other Financial Integrations

Where we access data through QuickBooks or other connected financial platforms, we limit our use of that data to providing and supporting our internal accounting and business operations. We do not use such data for marketing, do not sell it, and do not share it with unauthorized third parties. We store and protect this data using the safeguards described in this Privacy Policy and retain it only as long as needed for the purposes described or as required by law. You may disconnect an integration at any time, after which we will stop accessing new data from that platform.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we hold against unauthorized access, use, alteration, and disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, to operate our business, and to comply with our legal, accounting, and reporting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, update, or delete it, and to object to or restrict certain processing. To exercise any of these rights, contact us at legal@pfsuites.com. We will respond consistent with applicable law. You may also be able to control cookies through your browser settings.

8. Children’s Privacy

The Service is not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

9. Third-Party Links and Services

The Service may contain links to or integrate with third-party websites and services that we do not control. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

10. International Users

We are based in the United States, and the information we collect is processed and stored in the United States. If you access the Service from outside the United States, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: